Terms Of Service for TargetCRM

Effective Date: September 17, 2024

These Terms of service (“Terms”) govern your access to and use of TargetCRM, a software-as-a-service (SaaS) solution provided by Excellence Consultancy Services. By accessing or using the TargetCRM platform, you agree to comply with these Terms. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

By using TargetCRM, you agree to these Terms and our Privacy Policy. These Terms apply to all users, including customers, administrators, and end-users. You may not use TargetCRM if you are under the age of 18 or are barred from using services under applicable law.

2. Services Provided

TargetCRM is a SaaS-based customer relationship management (CRM) platform designed to help businesses manage customer relationships, support, sales, marketing, and other business activities. The service may include:

  • Customer data management
  • Sales pipeline tracking
  • Support ticket management
  • Analytics and reporting
  • Integration with third-party applications

We may update or modify our services from time to time without prior notice, but any material changes will be communicated to users as necessary.

3. Account Registration and Use

To use TargetCRM, you must create an account. When registering, you agree to provide accurate and current information and to update it if necessary. You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities that occur under your account.

Account Responsibilities:

  • You must not share your account credentials with others.
  • You must notify us immediately of any unauthorized use of your account.
  • You agree to use TargetCRM in compliance with all applicable laws and regulations.

4. Subscription and Fees

TargetCRM is offered on a subscription basis. The pricing, billing cycles, and payment terms for each subscription plan will be provided during registration.

  • Payment: You agree to pay all subscription fees in accordance with the selected pricing plan.
  • Failure to Pay: Failure to pay subscription fees may result in the suspension or termination of your account.
  • Upgrades and Downgrades: You can upgrade or downgrade your subscription plan at any time. Adjustments to fees will be prorated based on your current billing cycle.
  • Refunds: Subscription fees are non-refundable, except as required by law or in cases of service failure.

5. License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use TargetCRM for your internal business purposes.

Restrictions:

  • You must not reverse-engineer, decompile, or attempt to extract the source code of our software.
  • You must not use the service to create a competing product or service.
  • You may not resell or sublicense access to TargetCRM without explicit permission.

6. User Data and Privacy

By using TargetCRM, you agree to the collection, use, and sharing of your data as described in our Privacy Policy. We respect your privacy and will take appropriate measures to protect your data.

  • Customer Data: You retain ownership of all data you upload or input into TargetCRM. We only process your data as necessary to provide the services outlined in these Terms.
  • Compliance: You are responsible for ensuring that any data you input into TargetCRM complies with applicable laws, including data protection regulations (e.g., GDPR, CCPA).

7. Third-Party Services and Integrations

TargetCRM may integrate with third-party services such as email marketing tools, payment processors, and other CRM-related software. These third-party services are subject to their own terms and conditions, and we are not responsible for their content, privacy policies, or practices.

  • Data Sharing with Third-Parties: By integrating third-party services, you consent to the sharing of necessary data with those services to facilitate functionality.
  • Liability: We are not liable for any issues arising from your use of third-party services or integrations.

8. Prohibited Uses

You agree not to use TargetCRM for any illegal, harmful, or unauthorized purposes, including:

  • Engaging in activities that violate any applicable law or regulation.
  • Uploading any harmful or malicious code, viruses, or similar threats.
  • Sending unsolicited marketing emails (“spam”) through the platform.
  • Violating the intellectual property rights of others.

Any misuse of the platform may result in suspension or termination of your account.

9. Intellectual Property

TargetCRM and all related content, including logos, trademarks, software, and documentation, are the intellectual property of Excellence Consultancy Services or its licensors. You agree not to use any of our intellectual property without express permission.

  • User-Generated Content: You retain ownership of any content or data you upload into TargetCRM. By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your content to provide the services.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed in connection with the use of TargetCRM. This includes:

  • Customer data
  • Business processes and methodologies
  • Any information marked as confidential

This obligation continues even after the termination of your account.

11. Data Security

We implement appropriate security measures, including encryption and access controls, to protect your data. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach, we will notify you as required by applicable law and work to minimize the impact.

12. Termination

You may terminate your account at any time by contacting us. Upon termination:

  • You will lose access to your account and data within TargetCRM.
  • Any outstanding subscription fees will be due and payable.
  • We may retain your data for a limited period as outlined in our Privacy Policy, after which it will be permanently deleted.

We reserve the right to suspend or terminate your account for violation of these Terms or any other legal obligations.

13. Limitation of Liability

To the maximum extent permitted by law, Excellence Consultancy Services and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of TargetCRM. This includes, but is not limited to, loss of profits, business interruption, or data loss.

Our liability is limited to the amount paid for the service in the 12 months preceding the incident.

14. Warranties and Disclaimers

TargetCRM is provided “as is” without any warranties, express or implied. We do not guarantee that the platform will be error-free, uninterrupted, or meet your specific requirements.

We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

16. Changes to the Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you via email or within the platform. Your continued use of TargetCRM after changes have been made will constitute acceptance of the revised Terms.

17. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Excellence Consultancy Services (TargetCRM)
B – 204 , Ratnaakar Nine Square , Opp ITC Narmada , Mansi Road ,Vastrapur , Ahmedabad , Gujarat – 380015 ( India )
Email: connect@targetcrm.cloud
Phone: +91-8200866691