Support Management

With the ever-growing demand for better customer service, the Target CRM solution helps to streamline support desk operations.
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Resolve Coustomer Complain in Timely & Efficient Manner

Target CRM allow administrators to manage tickets, assign tasks to team members, and keep track of the progress of each ticket.

Ticket Management

Manage all the complaints raised by your customers. Manage the complete life cycle of Complain / Service Management with powerful SLAs, built-in automation, and customizable workflows.

Service Contracts

Manage and Track the Service Contract ( AMC ) of your customers. Create, Maintain, Renew and plan services and issues against the service contract ( AMC ) of customers.

Customer Portal

Engage customers through a private Customer Portal. Create a Self-service portal for your customer. A place for your customers to see and update tickets, view past quotes and invoices, and share files.

Assets / Machinery / Equipment Management

Manage warranty, AMC of sold products to your customer. A central database of your all equipment with all necessary details to manage and track their installation date, Warranty and AMC status.

FAQ – Knowledge Base

Create FAQ for customers with their queries. Maintain and publish all important product information for customer self-support and internal team.
SLA

SLA Management

​​SLA agreement between you and your customer. Raise the bar for customer support expectations without any fuss. Vtiger presents you with a comprehensive SLA policy that covers all bases.

Reduce Ticket Turnaround Time and Increase Customer Satisfaction

By using TargetCRM application, companies can manage all customer data in one place, reducing the time needed to research and resolve customer complaints. 

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What Our Clients have to Say About TargetCRM

We serve clients from various industries; we want to serve you too.

Kaushil Patel
Apollo Infratech Pvt Ltd

“It was a wonderful experience to work with the team of Excellence consultancy so far.”

The target CRM is very simple to use, user-friendly for all our users and customized to fit our requirements. The way an excellence consultancy team provide a service is very unique and quick.

Raj Roy
Schnell India Machinery Pvt Ltd

“Our experience with Target CRM is good.”

We are happy with the support and services provided by Excellence Consultancy Services towards smooth functioning of Target CRM.

Manoj Goswami
The Sandesh Limited

“It was a great pleasure to work with Excellence consultancy Service.”

The team was professional and handled everything perfectly and gave us good support. The TargetCrm was cost efficient and once I started using it, I realized a streamlined process and much better organization. I can now focus my attention on the vital parts of my business and not worry about the small, day-to-day issues."

Karan Darak
Hifield-AG Chem India Pvt Ltd

“Target CRM has made it easy to organise, manage & sort customer leads, accounts & sales.”

It is a great piece of software that has been integrated with Hifield since 2014. Their data management system helps us keep track of all the leads, we have sent out and those who have expressed interest in our product or services. TargetCRM has been helpful for organisation whenever needed. They have customised the software for better working for our Business Managers and Administrators."

Amit Suthar
Galaxy Sivtek Pvt Ltd

“I highly recommend prospects to meet Excellence Consultancy Services dynamic leadership and team for their CRM solutions requirements.”

Excellence Consultancy Services targetcrm, is a team of highly professional, energetic, creative and technically sound and you always find them ready to extend quick support for your any question related to regular working, new requirements and development.

Yogest Raut
Cocoon IT Services Pvt Ltd

“ I am very happy for CRM’s mentioned modules support had very professional approach from you.”

You have done excellent support in all medium phone, emails and required development. You are completely aware of your system and know rightly where to make business requirements. For consultants it very much important to know functionality and technical limitations and I feel you have both. Wishing you a good luck! 😊"

Integrated with the business apps you use every day

CRM integration offers an expansive array of benefits for business growth. Integration can increase organizational productivity and efficiency by bringing together all data and processes into a single place and platform

Frequently Asked Questions

At the heart of a CRM solution is something called “sales force automation” (SFA). SFA combined with CRM automates some sales functions, so you can accelerate and streamline the sales process. For instance, instead of being mired down in yellow sticky note reminders or buried in spreadsheets and Google Docs, you can move leads through your sales team quickly and easily, as a team.
Yes. If you have customers, you can benefit from CRM. Even if your customer base is small, no one can keep every interaction — ones that have already happened, or need to happen — memorized and organized. It’s a powerful business tool that streamlines processes, gives valuable business insights, and virtually connects employees at your company so they can collaborate as a team, in real-time. That’s something businesses of any size can use.

With solutions that range form self-help pages (that allow agents to focus on the tough cases), to full call centers, CRM brings immense value to customer service teams. Your service reps can also use it to generate service tickets and keep track of all your customers’ contact with your service department. And, because the entire system is connected, account reps and every other relevant department will be fully aware of customers’ issues, so everyone can be a service agent when you need them to be.

Insights about customer service issues can be shared and added to a knowledge base so that agents can help customers even faster. In addition to shortening case resolution time, this kind of connected service also makes agents happier. It all comes down to giving them the tools to do more for customers — which in turn drives customer loyalty and referrals.